If Pro Lab's photo book editor isn't loading, is freezing, or running very slowly, the issue is almost always related to your browser, internet connection, or device memory. This guide covers the most common fixes.
Step 1 — Try these quick fixes first
- Refresh the page (Ctrl+R on Windows, Cmd+R on Mac)
- Clear your browser cache and cookies, then reload
- Try a different browser — Google Chrome is recommended and works best with Pro Lab's editor
- Disable browser extensions (ad blockers, VPNs, and script blockers can interfere with the editor)
- Close other browser tabs — the editor is memory-intensive; having 20+ tabs open can slow it down
Step 2 — Check your internet connection
The editor uploads your photos to our servers as you design. A slow or unstable internet connection will cause the editor to appear sluggish or to stall on photo uploads. Try:
- Switching from Wi-Fi to a mobile hotspot (or vice versa)
- Moving closer to your Wi-Fi router
- Pausing any downloads running in the background
- Testing your internet speed at fast.com — you need at least 5 Mbps for smooth editing
Step 3 — Check your device and browser
- The editor works best on desktop or laptop computers — it can be slow on older smartphones
- Use Google Chrome (latest version) or Mozilla Firefox for best compatibility
- Ensure your browser is up to date — an outdated browser can cause rendering issues
- If on a Mac, ensure you're not in Low Power Mode, which throttles browser performance
⚠️ The editor is not officially supported on Internet Explorer. If you're using IE, switch to Chrome immediately.
Step 4 — If the editor still won't load
If you've tried the above and the editor still isn't working:
- Take a screenshot of any error message you see
- Note your browser name and version (Help > About in your browser menu)
- Note your operating system (Windows 10/11, macOS, Android, etc.)
- Contact us at support@prolab.in with these details — our team can investigate further
Need More Help?
WhatsApp / Phone: +91 99803 99806 — Mon–Sat, 10 AM–6 PM IST
Email: support@prolab.in
Help Centre: support.prolab.in