Pro Lab FAQ: Quick Answers to Common Questions

Quick answers to the questions customers ask us most often — covering orders and delivery, products and pricing, the design editor, and payments and policies. For detailed guides, browse the other articles in this help centre.

For photo books (hardcover, softcover, layflat and wedding albums), the total time from order to doorstep is typically 5–13 business days. This includes 3–5 business days for production (layflat albums may take 5–7 business days), plus shipping time based on your location:

Tip: Orders placed before 12 PM on a business day typically start production the same day.

Production times vary by product:

Shipping time is then added based on your location (2–3 business days for metros, longer for tier-2/tier-3 and remote areas).

Yes. Pro Lab delivers pan-India — metro cities, tier-2, tier-3 cities and most pin codes across India. Some remote areas may take a few extra days. During checkout, the system flags any pin code that cannot be served. If your pin code shows as not serviceable, contact our team with your pin code and full address — we can sometimes arrange delivery via an alternative courier.

Since every product is custom-made to order, our team checks production and shipping status personally. Please share your order number and the phone number or email used at checkout, and our team will reply with the current status and tracking details.

Every order moves through 6 stages: (1) Order Received — confirmation within 2 minutes of payment, (2) Order Processing — file checks within 0–2 hours, (3) In Production, (4) Quality Check — every product is visually inspected before dispatch, (5) Dispatch — tracking details shared, (6) In Transit → Delivered. You receive updates at each key stage.

If your order has not yet shipped, contact our support team as soon as possible with your order number and new address. Once shipped, the address cannot be changed.

Occasionally, production queues or courier delays can extend delivery by a few days. Festive seasons may add 1–3 days due to high volumes. Share your order number and we will check the current status and expected delivery date for you.

We currently do not offer express production. All orders follow standard production timelines. A helpful tip: orders placed before 12 PM on a business day typically start production the same day. If you have an urgent event deadline (like a wedding), share your city, product type and required date, and our team will personally advise whether it is feasible.

We ship through trusted courier partners including DTDC, BlueDart, Delhivery, and Professional Courier, chosen based on your location for the fastest, safest delivery. For local Bengaluru customers, we also deliver via Porter. The courier and tracking details are shared once your order is dispatched.

Shipping is free on orders above ₹5,000. For orders below that, shipping charges are calculated at checkout based on your product and delivery location, and are always shown before you pay.

Yes! Bengaluru customers are welcome to pick up their order directly from our counter once it is ready. After placing your order, please inform our team that you would like to pick it up in person, and we will notify you as soon as it is ready for collection.

Same-day delivery may be available for selected products, such as photo prints and other items that can be produced quickly. Photo books and layflat albums usually require at least one working day. Please call us at +91 99803 99806 before placing your order to confirm whether your selected product can be completed and delivered on the same day. Once ready, Bengaluru deliveries can be arranged through Porter, and delivery charges apply based on distance. Same-day delivery is available only within Bengaluru.

We currently deliver within India only, covering metros, tier-2, tier-3 cities and most pin codes nationwide. If you are overseas and want to gift a photo product to someone in India, you can place the order online from anywhere in the world and have it delivered directly to their Indian address — many NRI customers do exactly this.

Yes, your items will generally be shipped together. However, if any products require separate packaging for safe handling, we will pack and ship them separately.

Use a complete address with house number, street name, area, landmark, city, state and 6-digit PIN code. Provide a reachable mobile number — couriers usually call before delivery. For apartments, mention the tower/wing/flat number; for offices, include the company name; for gated communities, inform security about the expected delivery.

Premium cover upgrades on large books and albums: Designer Cover (from ₹3,850), Signature Cover with luxurious rexine binding and embossed names (from ₹4,500), and Acrylic Cover with a crystal-clear durable finish (from ₹5,050).

Layflat albums use flush-mount binding so every spread opens 180 degrees with no gutter in the middle. Photos can run edge-to-edge across two pages, which makes them ideal for wedding panoramas, group shots and premium presentation. Layflat albums are printed on archival-quality Fujifilm silver halide photographic paper — the gold standard for image quality, with natural skin tones and true-to-life colours.

All formats are available in square, portrait and landscape orientations.

Photo books are digitally printed on high-end presses using magazine-quality paper with finishes like glossy, silky matte and feather touch, with a non-tearable paper option also available. Layflat albums are printed on 100% archival-quality Fujifilm silver halide photographic paper with thick, rigid pages.

Photo books can go up to 120 pages. Layflat albums can go up to 70 pages. Minimum page counts start at 20 pages for most formats, and you can add pages as needed in the editor.

Giclée is a museum-grade fine-art printing process using archival pigment inks on premium fine-art paper, starting from ₹550. It is the preferred choice of artists and professional photographers for gallery-quality reproduction and long-term colour stability.

Yes, we print retro polaroid-style prints with the classic white border (from ₹350) — popular for gifting, scrapbooks and wall collages. We also offer polaroid and square prints sized for phone cases (from ₹250) and photo strips (from ₹350), available in both press quality and photo quality.

Standard photo prints from ₹25, panoramic prints from ₹150, passport/visa photos from ₹100, polaroid prints from ₹350 and photo strips from ₹350.

Personalised photo gifts including photo books, photo calendars (from ₹850), photo frames (from ₹450), photo strips, polaroid/square prints for phone cases, photo mugs, and photo magnets. Browse the full range at prolab.in.

Four things: AI-powered editing with face detection and smart layouts so non-designers can create professional books in minutes; premium photographic print quality on professional equipment refined over 19+ years; fast pan-India delivery; and dedicated design and support assistance throughout your order.

Yes. Professional photographers and studios can order through our B2B channel at prolabonline.in for professional wedding albums, giclée prints and volume orders. For B2B enquiries, email prints@prolab.in or contact +91 90660 35565 — bulk and studio pricing enquiries are handled personally by our team.

The Smart Editor is our AI-powered editor that works on any device — mobile, tablet or computer — and is the easiest way for anyone to create a book quickly. The Pro Editor is for professionals and advanced users, recommended on PC or tablet, with features like auto-creation by photo date, global project settings (margins, fonts, frames, colours), dark mode and an advanced preview panel.

Absolutely — that is exactly what our AI Smart Editor is built for. Upload your photos and the AI arranges them with face detection and smart layout generation. Most customers finish a full book in 10–15 minutes without any design experience. Both editors are web-based, so you only need a modern browser and internet connection — no software download required.

JPEG/JPG is recommended and works best. If your photos are in another format (like HEIC from iPhones), we suggest converting them to JPEG before uploading for the smoothest experience.

Higher resolution means sharper prints. Photos straight from a phone or camera generally work well. The editor shows a low-resolution warning if an image may print blurry at the chosen size — replace or resize flagged images before ordering. Please note that the final preview you approve is exactly what gets printed.

Yes. The editor supports importing photos from Facebook, Instagram and Google Photos, in addition to uploading directly from your device.

Yes. In the editor, choose the QR code option under photo sources — it generates a link you can share with family or friends so they can upload photos to your project. After uploading, one person completes the design.

Yes. Your project is saved to your account at any stage, allowing you to log in from any device and continue where you left off. Saved projects remain available for 45 days, so please complete and place your order within that period.

Yes — our Album Design Service starts from ₹1,500. Just share your photos and requirements, and our creative designers will design the book for you. Details at prolab.in/album-design-service.

Yes. Saved projects in your account can be reordered anytime within 365 days. This is popular for wedding albums where parents want copies.

Orders usually enter production quickly, so changes after placing an order may not always be possible. However, if you inform us immediately and share your order number, our team will do its best to help sort out the required changes before production begins.

WhatsApp compresses images heavily, which can reduce print quality. For best results, use original photos from your phone gallery, camera or cloud storage rather than images downloaded from WhatsApp chats.

Yes — our optional Next Generation AI Color Correction automatically enhances your photos for sharper, brighter and more vibrant prints, intelligently adjusting exposure and colours (great for photos that are too dark, overexposed or shot against the sun). You can add it to your photo book or album order at checkout for ₹200. The correction is applied after you place the order, and is available only for photo books and layflat albums.

Printed colours may look slightly different from what you see on a screen because screens emit light, while prints reflect it, and every device displays colours differently. This is standard across the photo printing industry and is not considered a defect. Please review your preview carefully before placing the order and use original, high-quality photos for the best results.

We accept UPI, credit cards, debit cards, net banking, EMI, Pay Later options and PayPal through our secure payment gateways (Razorpay and Stripe). We do not offer COD (Cash on Delivery).

No. Since every product is personalised and made to order, we do not offer Cash on Delivery. All orders are prepaid through our secure payment gateway using UPI, cards, net banking, EMI, Pay Later or PayPal.

Don't worry — failed payment amounts are automatically refunded by the bank, typically within 5–7 business days. If no order confirmation was received and the amount hasn't returned after 7 business days, share your transaction reference and registered email/phone and our team will investigate.

Yes. After placing your order, call us on +91 99803 99806 or email support@prolab.in within 1–2 days of placing the order with your GST details, and we will issue a GST invoice.

Since our products are personalised and made to order, cancellation is generally not possible. However, if there is an issue or you need to change or modify your order, please contact us immediately at +91 99803 99806, and our team will do its best to assist you before production begins.

Because every product is custom-printed with your personal photos, returns or refunds for change of mind are not possible. However, if your order arrives damaged in transit or has a production error on our side, our policy is to provide a replacement of the affected item after review.

We're sorry to hear that. Please contact us as soon as possible after delivery — ideally within 1–2 days — and share: (1) your order number, and (2) clear photos of the damage AND the outer packaging. Our team will review and, if the damage occurred in transit, arrange a replacement of the affected item. Please note our policy provides a replacement (reprint), not a monetary refund.

Please share your order number and photos of the issue within 1–2 days of receiving the order. If it is a production error on our side, our policy is to reprint the affected product. If the issue traces to the uploaded image quality (for example a low-resolution photo that was flagged in the editor), our team will explain the options available. Slight colour differences between your screen and the print are normal in photo printing and are not considered defects.

Products print exactly as approved in your final preview, so errors in the customer's design are not covered by free replacement. Always review every page of the preview carefully before placing the order.

Current offers are always shown on prolab.in — please check the website banner for the latest deals.

For order issues, include your order number, the email used at checkout and photos if reporting a quality or delivery concern.