Creating a Pro Lab account takes under a minute and unlocks saved projects, order tracking, easy reordering, downloadable GST invoices, and exclusive offers. You can sign up using your email address or mobile number in 4 quick steps.
How to create your account
- Visit prolab.in and click "Sign Up / Login" (top right)
- Enter your email address or mobile number
- Verify with the OTP or link sent to you
- Add your name, address, and delivery details to complete your profile
That's it — you're ready to design and order.
Logging in to your account
Use the same email or mobile number you registered with. Forgot your password?
- Click "Forgot Password" on the login screen
- Enter your registered email or mobile number
- Check your inbox or SMS for the reset link
- Set a new password and log in
What you can do from your account dashboard
Manage your profile
- Update contact and delivery details
- Add multiple saved addresses (home, office, gift recipients)
- Update your password
- Manage email/SMS preferences
Track your orders
- View complete order history
- Track current shipments with courier links
- Download invoices and GST receipts
- Reorder previous projects in one click
Save projects
- Saved projects remain editable for 45 days from your last edit
- Ordered projects are retained for 365 days for reordering
- Re-open and continue projects from any device
Why an account matters
For everyday customers
- Track orders without entering details each time
- Reorder gifts and albums easily
- Receive exclusive offers via email and WhatsApp
For professional photographers
- Manage multiple client projects from one dashboard
- Download invoices for accounting and tax filing
- Add business GSTIN to invoices for input tax credit
- Bulk-order discounts on multiple albums
For families
- Save designs to revisit and refine over time
- Order anniversary albums year after year using saved templates
- Manage gift orders with separate shipping addresses
Account security tips
- Use a strong, unique password for your Pro Lab account
- Enable SMS alerts from your bank for all transactions
- Never share your OTP or password with anyone, even support staff
- Pro Lab will never ask for your password, OTP, or CVV
- Log out when using shared or public computers
Need help with your account?
If you can't log in, didn't receive an OTP, or need to recover an old account, contact:
- Email: support@prolab.in
- Phone: +91 99803 99806
- Live chat: Available on the Pro Lab website
Our team can help locate accounts registered under different emails/mobile numbers and assist with password resets.
Frequently asked
Can I order without creating an account?
Yes, you can place a guest order, but you'll lose the ability to track orders easily, reorder, or save projects. An account is strongly recommended.
Do I need separate accounts for personal and business orders?
No — one account is enough. You can save multiple shipping addresses and add a business GSTIN per order for tax invoices.
How long are saved projects retained?
45 days from last edit for unordered projects; 365 days for ordered projects.
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