Your Pro Lab payment information is protected with 256-bit SSL encryption, PCI DSS compliance, and processed through Razorpay/Stripe — trusted payment gateways used by millions of Indian customers.
Pro Lab payment security features
- SSL encryption (256-bit) — all data encrypted during transmission
- PCI DSS compliant — meets international payment card security standards
- Secure payment gateway — Razorpay/Stripe, trusted by millions
- No card storage — we never store your card details on our servers
- 3D Secure — additional password/OTP verification for cards
- Fraud detection — real-time monitoring for suspicious transactions
- Tokenisation — card numbers replaced with secure tokens
Payment security best practices
Protect your payment information
Do:
- ✅ Use a secure, private internet connection (avoid public Wi-Fi)
- ✅ Verify the website URL shows "https://" and the padlock icon
- ✅ Enable SMS/email alerts from your bank for all transactions
- ✅ Use strong, unique passwords for your Pro Lab account
- ✅ Keep OTP/password confidential
- ✅ Log out after completing your purchase
Don't:
- ❌ Share OTP, CVV, or card PIN with anyone (we'll never ask)
- ❌ Save card details on shared/public devices
- ❌ Click payment links from suspicious emails or SMS
- ❌ Use "Save Card" on public computers
- ❌ Share your account password with others
What if my payment fails?
Error Type | Cause | Solution |
Transaction Failed | Insufficient funds, daily limit exceeded | Check account balance, try different payment method |
OTP Not Received | Network issue, incorrect mobile number | Check mobile number registered with bank, retry after 2 minutes |
Payment Pending | Bank processing delay | Wait 10–15 minutes, check bank SMS, contact support if not resolved |
Payment Declined | Bank security restrictions, international card block | Contact your bank to enable online transactions |
Card Not Supported | Some cards don't support online payments | Try a different card or payment method |
Payment debited but order not confirmed?
This occasionally happens due to bank-gateway communication delays. Don't panic.
What to do
- Wait 15–30 minutes — most resolve automatically
- Check "My Account" → "Order History" — the order may already be there
- Check your email for confirmation (may arrive delayed)
- If amount is debited but no order after 30 minutes, contact support with the payment reference number
- Don't re-attempt payment immediately — it may cause a double charge
Resolution timeline
If the payment genuinely failed, the amount is refunded within 5–7 business days automatically by the payment gateway company.
Reporting a security concern
If you notice anything suspicious about a Pro Lab payment page or receive a suspicious email claiming to be from Pro Lab, please report it immediately to support@prolab.in or call +91 99803 99806. We take all security reports seriously.
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