Pro Lab produces custom-printed, made-to-order products. Because every item is personalised and produced specifically for you, we follow a case-by-case resolution approach rather than a standard return-and-refund policy. Here's what you need to know.
Why custom-printed products work differently
Unlike mass-produced retail goods, every Pro Lab order is individually produced from your specific design, photos, and specifications. Once production begins, the product has no value to anyone other than you — which is why a standard 'return for refund' model doesn't apply to custom photo printing.
However, we are deeply committed to delivering a product you're proud of. If something goes wrong on our end, we will always work to make it right.
When Pro Lab will resolve an issue
We will review and resolve your case if:
- The product arrived damaged in transit — packaging crushed, cover torn, product cracked
- There is a manufacturing defect — binding failure, misprinted pages, colour banding/streaking
- The wrong product or wrong size was dispatched — a packing error on our end
To report an issue: Contact us within 1–2 days of receiving the order at support@prolab.in with your order number and clear photos of the issue. Each case is reviewed individually and we'll respond within 2–3 business days.
What we cannot resolve after delivery
Some outcomes are caused by choices made during the design process. These are not eligible for reprints or refunds:
- Low-resolution photos — the editor displays yellow/red warnings before checkout; proceeding past these is a customer choice
- Colour differences between screen and print — some variance is always expected
- Design errors (typos, cropping choices, layout decisions) that were visible and approved during preview
- Change of mind about product size, cover, or finish after the order is placed
- Damage caused after delivery (water, sunlight, mishandling)
Can I get a reprint?
Reprints are evaluated on a case-by-case basis and are offered when the issue is determined to be a production or dispatch error on Pro Lab's side. If your case qualifies, we'll arrange a reprint as quickly as possible — typically dispatched within 2–3 business days.
How to prevent issues before ordering
The best way to ensure a perfect result is to use our Pre-Order Quality Checklist before every order. This covers resolution checks, preview review, text proofreading, and colour expectations — and dramatically reduces the chance of disappointment.
💡 When in doubt before ordering, contact us at support@prolab.in or WhatsApp +91 99803 99806. Our team is happy to review your design before it goes to print.
Need More Help?
WhatsApp / Phone: +91 99803 99806 — Mon–Sat, 10 AM–6 PM IST
Email: support@prolab.in
Help Centre: support.prolab.in